At Assante Vancouver Center, we are committed to supporting you through this difficult time and we extend our heartfelt wishes to all our clients and business partners for your good health and safety.
Our branch applied our business continuity plan in response to the Covid-19 pandemic, which allowed us to move quickly to protect the health of our employees, clients and business partners while continuing to operate our company.
You can continue to invest, make withdrawals, and access account information, and our advisors have the resources they need to manage your investment and wealth planning needs capably and appropriately in today’s market environment.
Change to Office Hours
To protect the health and safety of our clients, our office doors will be closed to visitors until further notice. We will continue to receive mail and deliveries to our business, as normal.
Managing Your Accounts
Assante continues to process all transactions in a timely manner and we have adopted several electronic services to facilitate operations at this time, including the use of e-signatures and electronic funds transfers.
If you have any questions about your account, please contact your Assante advisor directly, or call our main reception number at 604-687-7526 for assistance. You can also access your account online at Assante InvestorOnline, and help flatten the curve by choosing secure electronic delivery of your statements.
For more information on how the pandemic is affecting financial markets, you can access our most recent Wealth Matters webcast.
As the pandemic develops, our branch will continue to monitor and respond to developments in Canada and globally, and the actions and recommendations of governments, health authorities and other institutions. We will provide further updates as necessary.
We are committed to providing you with the highest level of service and full and timely access to your accounts during this challenging period.
Thank you for your understanding and support.