Over the past months as BC’s medical authorities have guided us through Phase 2 of the pandemic response and into Phase 3, Assante Vancouver Centre has gradually welcomed half of our staff back into our office, while others continue to work from home, on either a part-time or full-time basis. During this time, we've carefully implemented COVID safety measures required by WorkSafe BC throughout our office.
Office Hours and Client Meetings
We are now welcoming clients back into our office for scheduled in-person meetings, in a limited capacity and at advisors' discretion. As a health and safety measure, our office doors remain closed to unscheduled visitors. We continue to receive mail and deliveries to our business, as normal.
For more information on the safety measures we have implemented for client meetings, a copy of our Client Meeting Safety Plan can be viewed here.
For a copy of our complete internal safety plan, please email [email protected]
Managing Your Accounts
Assante continues to process all transactions in a timely manner and we have adopted several electronic services to facilitate operations at this time, including the use of e-signatures and electronic funds transfers.
If you have any questions about your account, please contact your Assante advisor directly, or call our main reception number at 604-687-7526 for assistance. You can also access your account online at Assante InvestorOnline , and help flatten the curve by choosing secure electronic delivery of your statements.
For more information on how the pandemic is affecting financial markets, you can access our most recent Wealth Matters webcast.
Throughout the COVID-19 pandemic, our branch continues to monitor and respond to developments in Canada and globally, and the actions and recommendations of governments, health authorities and other institutions. Further updates will be provided as necessary.
We are committed to providing you with the highest level of service and full and timely access to your accounts during this challenging period.
Thank you for your understanding and support.